The Importance of Flexibility in the Property Purchase Process

by | Feb 26, 2018 | Blog


When it comes to best practices for title insurance companies, protecting consumer confidentiality, offering quality service, training employees properly and meeting legal and licensing requirements rank near the top. And while these best practices are detailed by ALTA, a national trade association, there’s one step the best title insurance companies take to up the ante.

The best title insurance companies create custom solutions around your individual needs.

Let’s face it. When you’re ready to purchase a property, there’s a lot on your plate. Between settling finances, making arrangements, meeting appointments, preparing to move and continuing your regular workday and home life responsibilities, it can seem hard to juggle it all.

Buying a property can be overwhelming. Securing your title insurance shouldn’t be.


Great Title Insurance Companies Flex to Serve You

Everyone has unique needs, so why is it most title insurance companies are locked in their ways? Why is it so many have a one-size-fits-all process, with no room for your son’s baseball game, your business meetings or your spouse’s dentist appointment? Why should you be scheduling your life around your title insurance company? After all, you’re paying for their services. Shouldn’t they be serving you?


Title Insurance with Great Customer Service

No matter what the industry, great customer service depends on meeting the customer’s needs when and where they need them met. That’s why at River Valley Title Group, we’re dedicated to being flexible and creating custom solutions for our customers. It starts by being available to you when you have questions and continues through the process, by customizing solutions and scheduling closing and any other obligations around your schedule.


Custom Title Insurance Solutions in a One-Size-Fits-None World

Too many times the one-size-fits-all approach fits no one perfectly. Your reasons for purchasing a property and wanting to protect your investment could be light years away from why your neighbor is buying a new home. No two transactions are the same, and the roads that brought you to this point are often wildly divergent. They’re downsizing; you’re moving on up. They’re buying an investment property; you’re looking for a weekend getaway. Whatever the reasons for buying a property, chances are they will never be exactly the same as someone else’s.

That’s why we treat each client as an individual. We listen first, then develop a plan that is uniquely suited to you. We customize our process to ensure the customer needs—your needs—remain at the forefront of the entire title insurance experience. From the very beginning, when you are ready to start the title search process, to closing day, we adjust to your schedule and your unique requirements. Imagine, a custom solution versus a factory-fit for your title insurance needs…now that’s customer service.


The Freedom to Choose the Best Title Insurance Company for You

Title insurance is often required and always recommended for real estate transactions, but you have the freedom to choose the title insurance company that is right for you. When you’re looking for the peace of mind that comes with knowing your property is yours, paired with the satisfaction that comes with a custom title insurance solution that fits your needs, the answer is simple. You want a title insurance company that goes above and beyond industry best practices to create a process that is right for you.